Policy
Complaints & Payment Disputes Policy
How to raise a concern and how we resolve it.
Raising a concern
Email hello@wonderbots.in with the parent name, order or pack reference, relevant class dates and a short description of the issue. Include payment or class-status references with sensitive details removed. Never send card credentials, authentication codes or unnecessary personal details about a child.
Review
We review the relevant booking, payment, credit and class-delivery records and seek the mentor's account where appropriate. We explain the decision and any agreed correction, replacement class or refund in writing, and a disputed class is reviewed for actual delivery.
Escalation
If the first response does not resolve the concern, reply requesting owner review by Aligneazy Healthcare Pvt. Ltd., 4th Floor, Dynasty Business Park, Andheri–Kurla Road, Mumbai, MH, India.
Payment issues
For a payment that succeeded but is not reflected in the app, provide the order or payment reference so support can verify it, and avoid paying again until its status has been checked. Bank or payment-provider disputes are handled with the relevant evidence.
Rights and privacy
We share complaint information only as needed to investigate and resolve it. Parents retain applicable rights to approach consumer authorities, their payment provider or other competent forums.
WonderBots is operated by Aligneazy Healthcare Pvt. Ltd., 4th Floor, Dynasty Business Park, Andheri–Kurla Road, Mumbai, MH, India. Contact: hello@wonderbots.in. Class dates and times are shown in India time (Asia/Kolkata).