Policy
Class Cancellation Policy
How to cancel a booked class and what happens to the credit.
Parent cancellation requests
Email hello@wonderbots.in with the learner name, pack or order reference, class date and reason as soon as you know the learner cannot attend. A request is not confirmed until support confirms the outcome in writing.
Cancellation notice
Requests received at least 24 hours before the class starts may be moved to an alternative session or have the unused reserved credit released, subject to availability and the group timetable. Requests received later are reviewed individually, including genuine emergencies. Support confirms every outcome in writing.
Cancellation by WonderBots or a mentor
If we cannot deliver a class, we will contact affected parents and offer an agreed replacement session or a refund for the undelivered eligible class. We will not count an undelivered class as delivered, and a replacement never changes the purchased format or requires an additional purchase.
Whole-pack cancellation
Whole-pack cancellation is handled under the Refund Policy. Already delivered classes are not refunded merely because a parent decides not to continue. Nothing here limits applicable consumer rights.
WonderBots is operated by Aligneazy Healthcare Pvt. Ltd., 4th Floor, Dynasty Business Park, Andheri–Kurla Road, Mumbai, MH, India. Contact: hello@wonderbots.in. Class dates and times are shown in India time (Asia/Kolkata).